• Location
    714 Lakeview Drive, Kenora, ON| Ontario
  • Job ID
  • Views
  • Date Posted
  • Expiry Date
  • Type of Job
    Full Time
  • Salary
    CAD 14.50 to 15.50 per hour
  • Min. Experience
    1 to less than 7 months
  • Min. Education
    Secondary (high) school graduation certificate
Job Details

Tim Hortons in Kenora, Ontario operated by AKU Coffee Ltd. is currently looking for a Full-time Shift Supervisor with Previous Customer service Experience with open availability.The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Two Locations:

714 Lakeview dr, Kenora ,Ontario P9N3P7

1344 Highway 17 East. Kenora , Ontario P9N4B5

As a qualified candidate, you fulfill on the following criteria:

  • Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experience
  • Six Months Customer Service Experience required
  • Enjoy working with a successful team in a safe environment
  • Have a strong work ethic and are committed to your team, ensuring a clean and organized environment that exceed our guests’ expectations
  •  Has a presentation level that is consistent with providing an exceptional guest experience

Physical Demands:

  •  Walking and standing for long periods of time
  •  Is able to lift and carry up to 20 kg / 45 lbs

As part of our team we offer you:

  • Comprehensive training
  •  Medical & Dental Benefit Program
  • Incentive, recognition, & discount programs
  • Team Tim Hortons Scholarship Program
  • Advancement opportunities
  • Free uniforms
  • Flexible schedules
  • Community involvement

Job Type and Salary: Full-time, Permanent, Starting Wage – $14.50 /hour

Start Date: As soon as possible

Location: Kenora, Ontario

Kenora is a small vibrant city located on the Lake of the Woods in the Northwestern Ontario. It is a site of natural attractions and gets visitors from all over the world year round. Swimming, biking, fishing, hiking and boating are some different activities Kenora has to offer. We have two Tim Hortons in Kenora and many positions open.

How to Apply

Walk In to in any of our two Kenora Locations 

Send your resume to akucoffee@outlook.com

Mail: 1344 Highway 17 East, Kenora Ontario P9N4B5

Job Description

The duties and responsibilities include, but are not limited to:

  • Leads by example and demonstrates the importance of treating every team member and guest with respect
  • Reacts immediately to issues requiring attention during the shift
  • Provides ongoing, specific direction to team members
  • Encourages an exciting and  fun work environment while motivating team members to meet goals
  • Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
  • Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
  • Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
  •  Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
  • Complies with and enforces all Tim Hortons operating standards
  • Ensures that all product and packaging is properly merchandised and stocked
  • Responsible for shift cash procedures
  • Assists the Restaurant Manager in driving sales and transactions during their shift
  •  Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc
  • Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents